How can we help?

Questions about your order, shipping or a product? Send us a message. We answer within 24 hours on working days (Monday to Friday, 8:00–16:30). Or write to support@canapuff.com.

Where is my order?

You get a tracking link by e-mail as soon as your parcel leaves our warehouse. Shipping costs and delivery times per country are on the shipping page.

Shipping & payment

Returns & withdrawal

You have a 14-day right of withdrawal. Unopened products can be sent back within 14 days. Use the withdrawal form, we take care of the rest.

Withdrawal form

Answers in the FAQ

Payment methods, shipping countries, lab reports, age check: the most common questions in one place.

Open FAQ